Delivering exceptional customer service is a way of life. It is how world class organizations drive every employee to consistently look for ways to offer amazing service. It is a part of their culture that is communicated, measured, and rewarded. Interestingly, exceptional customer service doesn’t have to be something big and outrageous, it can be […]
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Best Buy has wanted to stay in business during these uncertain times and so they have been very creative and innovative. Last week I needed a video camera for a special project and drove to Best Buy hoping I could buy one there. Interestingly, as soon as I pulled into the parking lot, I […]
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My mother is 90 years old and says she has never seen anything like what the world is going through today. In my town of Orlando, Walt Disney World has closed, Universal Studios has closed, the beaches are shut, restaurants are shuttered and the streets are quiet. We have been through devastating hurricanes and have […]
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