The success of every organization relies in large part on the organization’s beliefs and how those beliefs are upheld through its culture and standards. Culture unites and creates a strong bond that keeps people together and focused. Here are some examples: If your organization has a strong belief in quality and delivering quality products […]
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What do Southwest Airlines, Zappos, Ritz-Carlton, Walt Disney World, and Nordstroms have in common? A customer service-focused culture. Their products vary wildly from an airline seat to a theme park to a department store to online shoe shopping, but each have recognized that their true product is the service they give to their customers. As […]
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