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lens of the customer

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  • Posts Tagged "lens of the customer"

Corporate , Customer Service , Elementary and High School Education , Financial , Healthcare , Higher Education , Hospitality , Retail
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  Chick-Fil- A knows it’s the little things that build customer loyalty. So, they have created a new advertising campaign promoting the little things they do to show they really do care about their customers.One ad is about a Chick-Fil- A employee who saved the $3.00 change that a drive -up customer forgot to get […]
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Corporate , Customer Service , Elementary and High School Education , Financial , Healthcare , Higher Education , Hospitality , Non-Profit , Retail , Tips & Tools
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I have just spent the last half hour trying to complete an online form for my healthcare insurance company to change all my passwords as they sent notice that they have had a breach in their systems. Feeling they were being proactive in sending out this email and appreciating their honesty and transparency in notifying […]
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Corporate , Customer Service , Financial , Healthcare , Higher Education , Hospitality , Non-Profit , Retail
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  When you are as successful as Amazon and you have just bought another successful organization called Whole Foods, you become a force to be reckoned with by all the competition. What are the best in the respective industries now going to do to stay on top? Three critical customer service areas have been identified […]
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Corporate , Customer Service , Financial , Healthcare , Higher Education , Hospitality , Non-Profit , Reference Articles , Tips & Tools
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Every time a customer interacts with your organization, an impression is formed. These interactions are opportunities to elevate your customers’ experience from the ordinary to the extra-ordinary. A Service Map is a tool to reinforce looking through the lens of the customer mindset, but also a tool for making organizational processes more customer-friendly. It should […]
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Contact Information


Phone: (407) 788-7765
Email: ty@retainloyalcustomers.com

Address:
T.A. Yanovitch Inc.
224 S Shadowbay Blvd
Longwood, FL 32779

What People Are Saying

  • Teri, I’m excited to see our development along the path you helped us begin.  Thanks for the strong start.

    Tim Hall – President, Mercy College

  • Thank you, Teri!  It was a great day and you gave all of us some things to consider as we seek to be more intentional about serving our students with excellence.  I am sure our paths will cross again.

    Karen Goff – Agnes Scott College VP for Student Affairs and Dean of Students

  • We are so glad to have had the opportunity to hear and learn from Teri. Her presentation was enjoyable, engaging and informative. She asked questions ahead of time in order to understand the basics of what our company does and with that information, she personalized the presentation to our needs. The group interaction made it fun and exciting. She was a captivating speaker and offered some great ideas. Her suggestions were relevant, practical and served as a great reminder to always exceed client expectations.

    Lindsay Glass – Mspark: Manager, Account Services

  • Teri,

    You are a hit in Everett Public Schools and employees are starting to use the common language.  I am going to look for every opportunity to bring you back!

    Thank you for helping change our culture.

     

    Dr. Joyce Stewart Deputy Superintendent

  • “You were FANTASTIC!”

    Andrea Chadis – Senior Manager, Events & Client Programs -HealthcareSource

  • I have heard nothing but positive reviews. You kept attendees engaged and more importantly thinking critically about service/experience. Many have already talked about how they can bring this back to their organizations and teams. It was probably the highlight of the agenda.

    Stephen Cox, Chief of Strategic Operations – Alliance of Community Health Plans

  • “I have worked with service consultants for more than 20 years and Teri’s support and dedication is unprecedented.  In June 2017, we completed her portion to a yearlong project that has jump started the amazing service culture for our clinical staff at Oklahoma State University in Tulsa.

    Teri’s passion for creating a culture of service excellence is unsurpassed. I cannot thank her enough  for her expertise in making this process a success.”

     

    Debbie Butler, PHR, SPHR-CP -Oklahoma State University Medicine

  • Teri,

    You were such a pleasure to work with and our audience loved your presentation!

    Kim Wolozyn- Director of Marketing & Education, Nu Image Surgical & Dental Implant Center

  • Our committee relies on its speakers to offer a quality program – and you certainly delivered! We fully recognize we would not have such a successful event without the excellent presentations and stimulating discussions provided by talented individuals like you. I think everyone had at least one, if not more, take-away messages that they could implement in their own organizations as soon as they got home. Your contribution to the conference is greatly appreciated.

    Joel G. Newman – American Feed Industry Association President and CEO

  • Yesterday (the presentation) was wonderful! The whole group was just raving about you all day. I appreciate everything you did for us.

    Allison Langa – Human Resources Desert Schools Federal Credit Union

  • THANK YOU so much again for giving such an incredible keynote at Insights. Nothing but outstanding feedback thus far and many attendees really, really enjoyed your session! All the prep work you did to get to know our audience truly helped make it an amazing session.

    Andy Neiman – Director of Meetings & Events for DKI Services

  • “Teri was outstanding!  She presented the perfect keynote to kickoff our first ever professional development event.  Staff members were blown away by how well Teri’s presentation hit home.  The event has sparked a cultural change for our entire workforce.”

    Sarah Brooke Southard, Associate Dean for Campus Life Arkansas Tech University

  • Teri joined Central Michigan University’s Global Campus staff for our 2015 In-Service.  What I appreciate about Teri is how closely she worked with us in planning her sessions to incorporate examples that were relevant to our staff.  Our staff really appreciated the wealth of knowledge and experience she brought to share with them. Her presentation received high ratings and really reinforced the importance of customer service and how to achieve service excellence.

    Jennifer Boyce

    Program Developer

    CMU’s Global Campus

     

    Jennifer Boyce – CMU’s Global Campus

  • Pima Community College needed a customer service focus and hands on training to increase student enrollment and retention and improve relationships with internal and external stakeholders. We vetted a number of customer service experts around the country and chose Teri Yanovitch because of her extensive track record of assisting organizations to establish a culture of service excellence and her experience working with colleges and universities.

    Teri guided the College’s Executive Leadership Team through the process of developing our service philosophy and service standards which form the foundation of our Creating a Culture of Service Excellence workshops that we will offer to all faculty, staff and administrators across our College. Teri has considerable experience and expertise in her field and it was a pleasure working with her!

    Gary Cruze

    Pima Community College

    Director Organizational Effectiveness and Development

    Gary Cruze – Pima Community College

  • Our Guests raved about your address!  Many thanks.  This event exceeded my expectations and your presentation helped push us over the top.

    Amy Mendini, Distributor Services Manager / BOSS Snowplow

  • Thank you for hosting the Service Excellence workshop this morning. Mrs. Yanovitch was SUPER engaging and exciting! I had no idea that 3 hours had passed when the session was over. By far, the best workshop that I’ve ever attended.

    Laneika Musalini, Director of Grants | Tri-County Technical College

  • Thank you for facilitating an outstanding retreat on, “Creating a Culture of Service Excellence” last week.  You were a hit!  The feedback from the participants has been positive and folks are still talking about the wonderful experience.

    Joseph M. Ford, Assistant Vice President -USF Health Shared Student Services, University of South Florida

  • “Stellar scores!  Thanks so much for a great presentation; this is information the attendees will use every day.”

     

    Julie Bishop – Executive Director ( The Unified Group)

  • “Teri’s presentation was excellent, concise and can be applied in the real world of business.”

    Zinah Mineyahl: Comcast

  • “Teri, thank you for teaching your course in Unleashing Excellence through Customer Service. The evaluations have been tallied and you received an overall rating of 5 out of 5!”

    Marie El-Khoury: Training Coordinator,HR City of Altamonte Springs

  • “Your presentation was a big hit! Attendees were very appreciative of the information and skills provided, your enthusiasm, and the interactive/engaging style of the session. We are confident that the insights and tools you shared will be helpful and applicable not only during our training process, but also in everyday interactions.”

    Todd Cronson – Regional Manager : AAA Tourism Information Development

  • You presented good “real life” examples, to paint a clearer picture.

    Lou Cirelli: Director Quality Assurance Dormitory Authority State of New York

  • We would very much like to bring Teri Back. She just blew our minds.

    Willie Mae Vaesy: CBS Learning Manager for Americas Finance & IT Ernst & Young
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