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The culture of tomorrow, begins with the people you hire today. The hiring process gives clues to potential employees as to what your culture is like and who you hire will be a reflection of how your employees ultimately treat your customers. Looking through the lens of the job applicant, HR has several opportunities to […]
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  For years, utilities have been a sole source provider for a territory and consumers were trapped into signing with the one for their area. The customer service ranged from poor to indifferent to average. Management didn’t see the need to emphasize how the service was provided because the customer didn’t have a choice and […]
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Teaching employees about your culture should start in the interview process. How applicants are treated says a lot about what it will be like to work in your organization. And while it is your choice whether or not to hire the applicant, it is also their choice to accept your offer or choose somewhere else […]
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