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  Guests tell Disney that the least favorite part of their theme park experience is the” wait in line.” Over the years, Disney has tried to mitigate that part of the ride process. They started with creating the queue in a snake-like design to let guests talk to other guests they passed to make the […]
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Attitudes can be contagious if we let them. Negative attitudes seem to be quickly picked up by others if the surrounding environment does nothing to discourage them. People start to focus on what is wrong vs. what is right and the atmosphere takes on a toxic negativity. This ultimately can get picked up by the […]
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