It’s that time of year when everyone is busy preparing for the holidays and having to add one more thing to the list can create anxiety. This is especially true if that one more thing to do includes going to the local Tax Collector’s office for a needed license. However, I was very pleasantly […]
Read More
I took ballet from the age of 7 until I was 17 years old. It is a highly disciplined art and I loved it! Dancers spend hours upon hours of perfecting their technique, so that when performance time arrives, they are able to perform at their peak. However, the performance is not just about the […]
Read More
  You have been in survival mode for the past seven months just trying to figure out how to rework your business and organization during this pandemic. Now as things are loosening up, you are ready to get back to some of those key strategic initiatives you wanted to undertake before the crisis. Several clients […]
Read More
Now is the time to redefine your culture. When businesses are given the go ahead to open again, for many it will be like starting over. If you weren’t happy with the culture you had, it will be a perfect time to create the culture you want. Delivering a customer experience that wows and amazes […]
Read More
    Most businesses work very hard to market and attract new customers. However, few organizations work as hard at keeping those customers and many of those customers fall through the cracks and don’t come back. Studies show that it costs 5 to 7 times more to get a new customer than the cost of […]
Read More
Tis the season for shopping and some companies are building up that customer loyalty better than others. One store stands out amongst all the others.  Free Fly Apparel is a company that sells clothing made out of bamboo. Not only are their products outstanding quality and fit, but their customer service is superb. Combining a […]
Read More
Service Excellence training for employees in higher education institutions should start taking place now. Before embarking upon another school year, make sure your departmental staff are ready to take on a new year in the life of your students. The first part of the training should remind everyone as to their higher purpose. Why are […]
Read More