On-line communication is a critical component of the communications that are being sent in today’s world as more and more of work is being done remotely and digitally. Here are a few tips on how to make the best impression whether it is responding to a customer order, question, or internal dialog with another colleague: […]
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Whether you are a restaurant, retail store, bank, university, or other type of organization, the way processes and systems were done in the past will not ever be the same. There will become a New Normal. Many people do not like “change” for reasons ranging from the uncomfortableness to the unknown. It has been quite […]
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I just got off the phone with a representative of my cable company and said “Wow”! That doesn’t occur often, but here is what happened. I had a situation that needed human discussion, but dreaded the phone lines and wait; however, I was pleasantly surprised when I quickly got right into a cable representative. His […]
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