On-line communication is a critical component of the communications that are being sent in today‚Äôs world as more and more of work is being done remotely and digitally. Here are a few tips on how to make the best impression whether it is responding to a customer order, question, or internal dialog with another colleague: […]
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People are getting tired and you can see the exhaustion in their faces and hear it in their voices. Some are tired from the lockdown of the virus, the worry of the virus, losing their incomes, feeding their families, the protests, the fear of the future, etc. When you have a customer that expresses such […]
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Customers may become dissatisfied for a variety of reasons. They may be unhappy with the product, they may feel they were treated poorly or unfairly, they may think they have been taken advantage of. Whatever the reason, once they come to you, it is now important for you to try to turn them around and […]
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