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  Creating a culture of Service Excellence doesn’t happen by taking a pill, dictating it, or waving a magic wand. Creating a culture of Service Excellence requires leadership involvement from the moment the stake is put in the ground that this is the direction the organization is going to take. Creating the culture is the […]
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  When talking about creating a culture of customer service, it has to start at the top of the organization. Why? Because whatever top management thinks is important will be measured and employees can be held accountable to it. Also, staff will model what they see their leaders do. If leaders show customer service behaviors […]
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