I just got off the phone with a representative of my cable company and said “Wow”! That doesn’t occur often, but here is what happened. I had a situation that needed human discussion, but dreaded the phone lines and wait; however, I was pleasantly surprised when I quickly got right into a cable representative. His […]
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Tis the season for shopping and some companies are building up that customer loyalty better than others. One store stands out amongst all the others.  Free Fly Apparel is a company that sells clothing made out of bamboo. Not only are their products outstanding quality and fit, but their customer service is superb. Combining a […]
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  Teri Yanovitch Speaker, Trainer, Consultant, Author 407.788.7765 How to Keep Your Students from Leaving. Teri Yanovitch, keynote speaker, author, and former Disney Institute trainer, teaches the keys to upgrading customer service in higher education. If your institution wants to stay on the leading edge of student choice, her firm will help you identify opportunities […]
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  Creating a culture of Service Excellence doesn’t happen by taking a pill, dictating it, or waving a magic wand. Creating a culture of Service Excellence requires leadership involvement from the moment the stake is put in the ground that this is the direction the organization is going to take. Creating the culture is the […]
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  When talking about creating a culture of customer service, it has to start at the top of the organization. Why? Because whatever top management thinks is important will be measured and employees can be held accountable to it. Also, staff will model what they see their leaders do. If leaders show customer service behaviors […]
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