On-line communication is a critical component of the communications that are being sent in today‚Äôs world as more and more of work is being done remotely and digitally. Here are a few tips on how to make the best impression whether it is responding to a customer order, question, or internal dialog with another colleague: […]
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People are getting tired and you can see the exhaustion in their faces and hear it in their voices. Some are tired from the lockdown of the virus, the worry of the virus, losing their incomes, feeding their families, the protests, the fear of the future, etc. When you have a customer that expresses such […]
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Why have those higher ed institutions that have implemented a culture of service excellence been successful? Three important reasons: 1. In a culture of service excellence, students and faculty feel they matter and belong. This is critical because students learn best where there is mutual care and respect. This is a part of the environment […]
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