Teri Yanovitch Speaker, Trainer, Consultant, Author 407.788.7765 How to Keep Your Students from Leaving. Teri Yanovitch, keynote speaker, author, and former Disney Institute trainer, teaches the keys to upgrading customer service in higher education. If your institution wants to stay on the leading edge of student choice, her firm will help you identify opportunities […]
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  A change in an organization’s culture doesn’t happen overnight. In fact, experts say it takes 3 to 5 years for a culture change to take effect. In my 30 years of experience working with clients who were trying to make changes to their culture to become more service oriented or quality oriented, I have […]
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