Getting started in your department on improving service to customers is not always easy. These three steps will signal a stake in the ground that you are serious about making service excellence a part of how you expect to do business in the future.
1.Making my personal commitment visible and genuine to my employees and co-workers by how I treat them and our customers.
2.Listening to employee input on “biggest obstacles” they experience
in delivering excellent service and actually start to eliminate some of the obstacles.
3. Communicating basic Service Excellence concepts: Looking through the lens of the customer,
Paying attention to details in the physical environment, and Creating little Wow’s in the customer experience