Best Buy has wanted to stay in business during these uncertain times and so they have been very creative and innovative. Last week I needed a video camera for a special project and drove to Best Buy hoping I could buy one there. Interestingly, as soon as I pulled into the parking lot, I […]
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My mother is 90 years old and says she has never seen anything like what the world is going through today. In my town of Orlando, Walt Disney World has closed, Universal Studios has closed, the beaches are shut, restaurants are shuttered and the streets are quiet. We have been through devastating hurricanes and have […]
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I just got off the phone with a representative of my cable company and said “Wow”! That doesn’t occur often, but here is what happened. I had a situation that needed human discussion, but dreaded the phone lines and wait; however, I was pleasantly surprised when I quickly got right into a cable representative. His […]
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Students are making the rounds of colleges these days trying to determine what will be the best fit for them for the next four years of their life. Not only are they looking at the academics, they are also looking for who makes them feel the most valued and cared for. High Point University knows […]
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Most businesses work very hard to market and attract new customers. However, few organizations work as hard at keeping those customers and many of those customers fall through the cracks and don’t come back. Studies show that it costs 5 to 7 times more to get a new customer than the cost of […]
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Knowing the connection of one’s work with the higher purpose of the organization is a great motivating factor for most employees. It reminds every one of the reason why they are doing the job tasks they are doing. Many times, an employee’s tasks, especially those that are routine and methodical, seem small and […]
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Tis the season for shopping and some companies are building up that customer loyalty better than others. One store stands out amongst all the others. Free Fly Apparel is a company that sells clothing made out of bamboo. Not only are their products outstanding quality and fit, but their customer service is superb. Combining a […]
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The success of every organization relies in large part on the organization’s beliefs and how those beliefs are upheld through its culture and standards. Culture unites and creates a strong bond that keeps people together and focused. Here are some examples: If your organization has a strong belief in quality and delivering quality products […]
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Last week I was in NYC visiting my daughter and we took a shopping trip to Bloomingdale’s. I cringed when I noticed my phone was almost dead as we entered the store. But much to my delight, upon arriving on a floor, there was a very cool charging station that offered Free Charging of phones […]
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The competitive edge in today’s world is definitely in the customer experience. Amazon keeps setting the bar higher on how fast products should be delivered efficiently and accurately to the customer. Businesses find they must be available immediately to help customers when problems arise. The expectation for timeliness is no longer waiting for a […]
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