Teri Yanovitch Speaker, Trainer, Consultant, Author 407.788.7765 How to Keep Your Students from Leaving. Teri Yanovitch, keynote speaker, author, and former Disney Institute trainer, teaches the keys to upgrading customer service in higher education. If your institution wants to stay on the leading edge of student choice, her firm will help you identify opportunities […]

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  The success of every organization relies in large part on the organization’s beliefs and how those beliefs are upheld through its culture and standards. Culture unites and creates a strong bond that keeps people together and focused. Here are some examples: If your organization has a strong belief in quality and delivering quality products […]

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One of the first things that potential clients ask me is “how will we know that your service excellence process worked?” The process focuses on creating a culture change, building a mindset of making customer service an integral part of each employee’s job, not an add-on. Here are a couple of suggestions that will help […]

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Why have those higher ed institutions that have implemented a culture of service excellence been successful? Three important reasons: 1. In a culture of service excellence, students and faculty feel they matter and belong. This is critical because students learn best where there is mutual care and respect. This is a part of the environment […]

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  The competitive edge in today’s world is definitely in the customer experience. Amazon keeps setting the bar higher on how fast products should be delivered efficiently and accurately to the customer. Businesses find they must be available immediately to help customers when problems arise. The expectation for timeliness is no longer waiting for a […]

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All levels of schools from Pre-K to College began classes last week. Both students and parents were either wowed and delighted by the organized systems in place and the treatment they received from the staff or they became frustrated, disappointed, and maybe even angry. The first few days of a new school year is an […]

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