T.A Yanovitch, Inc. was established in 1991 by Teri Yanovitch to help organizations develop and retain loyal customers and employees.

Our proprietary proven process blends the implementation tools from quality management with the superior customer service exemplified and taught by Walt Disney World. Superior customer service is recognized as the new battleground and differentiator for organizations looking to establish a strong brand and image. Customer service is not something that can be bought as an off-the-shelf product, but requires an organizational culture that must be defined and cultivated.

In order to create a seamless customer experience, all employees must understand  the higher purpose to their jobs and a common vision of how service is to be delivered.  Customer service is not a department, but rather a philosophy and a way of life for an organization.

Leadership Workshops: Delivered by Teri Yanovitch to assist the leadership team to define and develop a Service Philosophy and Service Standards.

Manager/Staff Workshops: These full day and half day workshops are designed to raise the bar on your current service level needs. Working with a model world-class companies use for consistently delivering excellence, these workshops will be customized to give tools and techniques that will be adapted for your organization.

Consulting: Working with your unique organization, T.A Yanovitch, Inc. will assist your organization  to improve your service levels to world-class status.

We work with you to:

  • 1. Develop your service strategy

  • 2. Clearly define your exceptional customer experience

  • 3. Position your business to be more competitive

  • 4. Educate the leadership team on their role

  • 5. Coach the supervisors and managers on their responsibilities

  • 6. Educate the front-line in the day-to-day behaviors and standards

From the evaluation phase to the implementation phase, we will help you achieve performance results that are sustainable and long-term.