A former Disney Institute speaker, regional trainer for the Hertz Corporation, and vice president with Philip Crosby Associates (TQM), Teri Yanovitch has combined her expertise and background to develop a proven process for creating and sustaining a culture of world-class service.

As a customer service expert, Teri works with companies who want to build loyal relationships with their customers and employees.  Her passion is to help organizations create and manage outstanding customer experiences to build a strong brand and sustain a culture of service excellence.

As a conference speaker, Teri combines valuable information with a dynamic and engaging style.  Attendees leave with tips, ideas, and tools that are applicable immediately to create memorable, outstanding experiences to keep customers coming back.

Our clients include those organizations in businesses, retail, non-profits, higher education, governmental entities and utilities that are interested in attracting and retaining customers through a culture of superior customer service.

Ranked as One of the Nation’s Leading Books on Customer Service

Originally published in 2003, this how-to guide has now been expanded and extensively updated to include the latest tools, best practices, and invaluable lessons learned from companies who have actually applied the authors’ comprehensive system for building a first-rate customer service culture from the ground up! Read More


Unleashing Excellence: How to Deliver World Class Service

Leading a Culture of Service Excellence

Creating a Culture of Service Excellence

The Magic of the “Pixie Dust“ -Customer Service,

A Way of Life for Disney



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