Call: 407-788-7765 | EMAIL:ty@retainloyalcustomers.com

SUBSCRIBE TO TERI'S BLOG


 

 

 

I was told I could return a dress my mother had purchased for me at the Fresh Produce store in St. Augustine to the Orlando store as long as I had the receipt and was within the 30 day timeframe. The Orlando store is located in the center of Universal Studios Park – the tourist part of town. Not a regular visitor to the tourist attraction area, it was quite an ordeal finding parking, getting entrance into the Park, and hiking to the store. Once in the store, I realized I couldn’t find the receipt which I had had with me the day before.

Exasperated with myself and dreading a return trip to just get the receipt, I was frustrated. The clerk was wonderful! Rather than the typical “well, we can’t do a return without the receipt” and a turning away to be done with me – she said “we must be able to do something – let me think about this a moment”. She then began going through ideas which resulted in her calling the St. Augustine store and asking them to look up my mother’s name electronically and as I had my mother’s credit card and date of purchase – she was able to verify and the two stores collaborated.

It is the “CAN DO” attitude that sets indifferent and even good employees apart from great employees.

Share This Story!

About Author

You may also like

One Response Comment

  • Jim Matorin  February 14, 2012 at 11:21 am

    A Nordstrom type story. Love it. I seem to run into more people these days that can’t do.

    Reply

Leave A Comment

Please enter your name. Please enter an valid email address. Please enter a message.