Call: 407-788-7765 | EMAIL:ty@retainloyalcustomers.com

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    Last week, I was invited to give a presentation to newly chosen student ambassadors for UCF. The presentation was to include how to dress, how to dine, how to act to best represent the university. These 25 students are carefully selected through applications and interviews for this highly sought after non-paid position. These […]
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The Twelfth Day Tip: Share advice and give tips. This last of my Christmas customer service tips comes as we get closer to the actual day. Customers in any kind of business are starting to get feelings of more urgency and many times more pressure. “How do I make this the best holiday ever?” is […]
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L.L. Bean took the top spot on Prosper Analytics’ 2015 Customer Service Champions list, an annual ranking of customer service released Tuesday. Amazon and Nordstrom came in second and third place, respectively. What is it that makes the difference among thousands of retailing companies for Amazon, Nordstrom, and L.L.Bean to continually rise to the top […]
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Maya Angelou once said: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It is possible to give a customer quick service, be responsive, be helpful, and even smile, but if you don’t create an emotional connection, you won’t […]
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Teri Yanovitch  Speaker, Author, Consultant  407.788.7765   How to Keep Your Students from Leaving.  Teri Yanovitch, speaker, author, and former Disney trainer, teaches the keys to upgrading higher education customer service. If your institution wants to stay on the leading edge of student choice, her firm will help you identify opportunities to enhance the student experience. […]
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Four things you can do to WOW your customers. 1. Look through their lens. Put yourself in your customer’s shoes. What are they wanting, desiring, expecting? Identify with their emotions, then meet their needs. This will make them feel as if they are not just “next” in line and another transaction, but that they are […]
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