Contact Teri: 407-788-7765

EMAIL:ty@retainloyalcustomers.com

You are Choosing to Pay More – Teri Yanovitch
  In Seth Godin’s recent blog, he talks about companies basically telling customers to Please Go Away by the way they treat them. Things such as no phone numbers listed on websites for you to call or so hidden it takes a sleuth to find it. Representatives who are rewarded for quantity of calls taken […]
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3 Easy Tips on How to Provide Quality Service to Students
  Student satisfaction has a direct correlation to increased retention. If a student is happy, they will stay. Enrollment will increase because if they stay, they will inevitably tell their friends. This will increase recruitment opportunities which will result in more tuition revenue. Providing quality service means taking good care of the student while they […]
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    If your organization is truly committed to delivering world-class service, there are three essential elements that must be considered: your culture, your people, and your processes. Culture A culture begins at the top of the organization. Leadership sets the tone through their words and actions. They must walk the talk of great service […]
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One of the toughest jobs of a manager is holding people accountable to good behaviors. One of the toughest jobs of an employee is to find out what constitutes good behaviors and what doesn’t. Having clear and defined Service Standards addresses both of these situations.  Effective leaders ensure Service Standards are communicated and understood by […]
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What is customer service presence? It is when the customer has the perception that the employee truly cares about them, their needs, and their desires. It is when a customer trusts that the employee is doing everything they can to help them. Customer service presence is portrayed through these three aspects: 1. Physical Presence: Customers […]
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Recently while shopping in a Target store, I saw the opportunity to purchase a new phone with my Verizon provider. How convenient! The representative greeted me warmly as I entered his area and made me feel comfortable and welcome. He made some small talk conversation that related to the upcoming holiday season. When I asked a […]
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In a world of change, high technology, globalization, and increased speed; there are still five basic tenets of what constitutes good customer service: 1. Welcome – The customer wants to feel welcomed and valued. Greeting the customer with a smile, showing familiarity, calling them by name, and generally making them feel like an invited guest […]
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