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Over the holidays, I made many phone calls to businesses and organizations. Some of the calls were to order items, other calls were to make a reservation or schedule a service. There was a distinct difference in how the experience felt when the phone was answered by someone who acted like a human vs. someone […]
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> Last week, I spent alot of time on the phone with different companies. The reasons varied from looking for a dryer repairman to requesting new bids on my healthcare insurance.  What I discovered is that I HATE to be transferred!  Why? Because inevitably I was either dropped before I got to someone, was sent to […]
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