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3 Easy Tips on How to Provide Quality Service to Students
  Student satisfaction has a direct correlation to increased retention. If a student is happy, they will stay. Enrollment will increase because if they stay, they will inevitably tell their friends. This will increase recruitment opportunities which will result in more tuition revenue. Providing quality service means taking good care of the student while they […]
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In focus group discussions that I conduct at many colleges and universities to identify obstacles that prevent the delivery of excellent service, one of the most frequently mentioned is the presence of silos among departments. This is not only the case in higher education institutions, but also in many other organizations. Each department acts as […]
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As Darwin points out “it is not the strong that survive, but the adaptable”. Higher education has held a sacred place in our society. Our colleges and universities are a unique ecosystem that provides value to a wide array of stakeholders such as students, job seekers, parents, employers, businesses, communities, governments and taxpayers. Today, globalization, […]
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