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1. Share their vision of Service Excellence for their dept/division and their belief in the organization culture at all opportunities. 2. Show enthusiasm and energize others with their commitment to Service Excellence. 3. Exhibit a sense of urgency in achieving goals and objectives. 4. Encourage teamwork within their department and throughout entire organization to accomplish […]
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What do Southwest Airlines, Zappos, Ritz-Carlton, Walt Disney World, and Nordstroms have in common? A customer service-focused culture. Their products vary wildly from an airline seat to a theme park to a department store to online shoe shopping, but each have recognized that their true product is the service they give to their customers. As […]
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