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Everything your customers see, hear, smell and touch impacts their experience. Delivering the ultimate in customer service requires careful planning and design of the entire customer experience. Southwest Airlines knows this and executes seamlessly. There have been times when I think there is no way possible they are going to get every passenger on the […]
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>For 3 years, I had been taking my husband’s shirts to a cleaner near my house. But after awhile, I noticed that the shirts kept coming back with buttons missing. Well, actually it was my husband who noticed, but I was the one who got to hear about it. He would be running late, hurrying […]
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