Look at yourself in the mirror. Are you really who you say you are? I can’t believe the number of organizations who only focus on creating a brand logo, brand marketing materials, and brand facility locations and not about the actual customer experience. If you don’t live the brand, then what does it matter? If […]
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Student satisfaction has a direct correlation to increased retention. If a student is happy, they will stay. Enrollment will increase because if they stay, they will inevitably tell their friends. This will increase recruitment opportunities which will result in more tuition revenue. Providing quality service means taking good care of the student while they […]
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The University of Southern Maine is trying to avoid a death spiral. Enrollment is down 1/3 leading to a massive budget shortfall. The market will not accept dramatic increases in tuition and the legislature is not willing to bail them out. To survive, 1/5 of faculty and 1/6 of staff positions are to be eliminated. […]
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