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  I had an incredible experience watching the washermen, “dhobis” clean laundry at the Mahalaxmi Dhobi Ghat in Mumbai. My tour guide said this was a way of life, a colony that has been in place since 1890, as the world’s largest open air unmechanized laundry facility. Each washer is responsible for signing up their […]
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1. Ensure your employees are competent and knowledgeable about your organization’s products and service. Teach them where they fit into the big picture of your organization. For frontline staff positions, cross-train as much as possible, so employees can step in for each other and know the steps that come before and after them. 2. Educate […]
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Last year American Express conducted a survey that found 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent service. As for the reasons why they would be willing to spend more with that kind of a company, 35% of Americans say it is because those companies […]
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