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  For years, utilities have been a sole source provider for a territory and consumers were trapped into signing with the one for their area. The customer service ranged from poor to indifferent to average. Management didn’t see the need to emphasize how the service was provided because the customer didn’t have a choice and […]
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>According to the Gallup survey of one million customers presented in the book “First, Break All the Rules” they want: 1. Accuracy – Give me the correct information. If you don’t know, then go find out. Give me the product that you promised, don’t shortcut me or change it without telling me. 2. Availability – Be available […]
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