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  When you are as successful as Amazon and you have just bought another successful organization called Whole Foods, you become a force to be reckoned with by all the competition. What are the best in the respective industries now going to do to stay on top? Three critical customer service areas have been identified […]
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As a frequent air traveler, I have many choices of where to park my vehicle at the airport depending on how much I want to pay, do I want to be on-airport or off-airport, do I want covered or uncovered parking, etc. My favorite off-airport parking is Fast Park and Relax. They are my top […]
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A friend just handed me this business-sized card that simply says YOU MATTER. She then tells me that I matter to her and she appreciates our friendship. WOW! That was nice. My friend had made up and printed these cards to carry around with her so she can give them out to people who make […]
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Customers of WestJet Airlines, a Canadian based airline, received a most memorable WOW this Christmas season. And what’s interesting about the story, is that the employees appear to be having as good a time in creating the WOW, as do the passengers who are the recipients. See WestJet Airlines youtube. This is what great customer […]
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Last year American Express conducted a survey that found 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent service. As for the reasons why they would be willing to spend more with that kind of a company, 35% of Americans say it is because those companies […]
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