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    Last week, I was invited to give a presentation to newly chosen student ambassadors for UCF. The presentation was to include how to dress, how to dine, how to act to best represent the university. These 25 students are carefully selected through applications and interviews for this highly sought after non-paid position. These […]
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  One of the biggest complaints I hear from students on college campuses is that they feel like they are just a number, they don’t feel they are recognized as being a live human being. What promotes this feeling? While visiting various colleges I listened to a variety of departments and the first thing I […]
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Teri Yanovitch  Speaker, Author, Consultant  407.788.7765   How to Keep Your Students from Leaving.  Teri Yanovitch, speaker, author, and former Disney trainer, teaches the keys to upgrading higher education customer service. If your institution wants to stay on the leading edge of student choice, her firm will help you identify opportunities to enhance the student experience. […]
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Why don’t students who you’ve worked so hard to recruit and enroll, stay in school? Conventional wisdom would cite financial reasons, scheduling difficulties, poor grades, or simply personal. Yet, studies show that almost 72% of students leave because of service-related issues: lack of concern by staff and faculty, feeling processed and not valued, not fitting […]
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Colleges are struggling to increase student retention rates. What would Walt think of the way staff, faculty, students and parents all interact? Walt Disney once said “do what you do so well that they will want to see it again and bring back their friends.” If Walt was to go back to college today, what […]
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Graduation time is here and there is much celebration in the air for those students who have made it across the stage and received the piece of paper that they hope will help them make their entry into the job world with a great paying job. But what about those who aren’t graduating? Currently, only […]
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It’s the age old question in higher education: are the students the institution’s customers? According to one professor quoting Martin Buber, the philosopher, said students are absolutely not customers, but are “unfinished and unfulfilled beings who stand to gain from their teachers, whose intellectual maturity and depth of knowledge will inspire them beyond belief.” In […]
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> When you think of a business, it is really composed of many customers and suppliers internally within the organization itself. In a manufacturing company for example, the sales department usually starts the process by getting an order from a customer. They pass this order to the Purchasing department, who sends it to the Engineering […]
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