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  Guests tell Disney that the least favorite part of their theme park experience is the” wait in line.” Over the years, Disney has tried to mitigate that part of the ride process. They started with creating the queue in a snake-like design to let guests talk to other guests they passed to make the […]
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It’s been over 40 years since Walt Disney World opened its doors to visitors. Today, it is still among the top vacation destinations in the world. What keeps attracting new visitors and even more so, what keeps guests coming back? Clean, friendly, and fun are the top three reasons mentioned the most by repeat visitors […]
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An employee is an employee, but the name reference you give an employee does make a difference in how they feel about themselves and the role they play in your organization. Think of the mindset someone has towards their job, when instead of being called an “employee”, they are referred to as a: Cast member […]
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