Call: 407-788-7765 | EMAIL:ty@retainloyalcustomers.com

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  When you are as successful as Amazon and you have just bought another successful organization called Whole Foods, you become a force to be reckoned with by all the competition. What are the best in the respective industries now going to do to stay on top? Three critical customer service areas have been identified […]
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    Last week, I was invited to give a presentation to newly chosen student ambassadors for UCF. The presentation was to include how to dress, how to dine, how to act to best represent the university. These 25 students are carefully selected through applications and interviews for this highly sought after non-paid position. These […]
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  The Ninth Day Tip: One of the reasons customers love doing business with Nordstrom is the ease of doing a return. Nordstrom’s return policy is “We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied […]
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Teri Yanovitch  Speaker, Author, Consultant  407.788.7765   How to Keep Your Students from Leaving.  Teri Yanovitch, speaker, author, and former Disney trainer, teaches the keys to upgrading higher education customer service. If your institution wants to stay on the leading edge of student choice, her firm will help you identify opportunities to enhance the student experience. […]
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  Creating a culture of service excellence is going to take more than teaching a few customer service workshops to your employees It will require creating an environment that supports the skills and tools training you give to your employees and putting systems in place that are key to defining your culture. It must start […]
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