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  Silos exist in almost every organization because every organization divides labor into departments. There is a natural defensiveness that encircles each department to protect the labor it produces. Three suggestions on how to break down silos: 1. Develop a unified vision. This vision should remind everyone of the true purpose of the organization. Every […]
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If you want to increase customer service with your end customer, it is important that everyone in your organization starts to think of themselves as customers and suppliers to each other within departments. For example, in a manufacturing company, Operations is a supplier to Packaging, and Shipping is a customer of Packaging. In a university […]
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In focus group discussions that I conduct at many colleges and universities to identify obstacles that prevent the delivery of excellent service, one of the most frequently mentioned is the presence of silos among departments. This is not only the case in higher education institutions, but also in many other organizations. Each department acts as […]
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