Call: 407-788-7765 | EMAIL:ty@retainloyalcustomers.com

SUBSCRIBE TO TERI'S BLOG


 

Meeting Planners Press Kit

» Download Introduction(.doc)

Teri Yanovitch is a full-time speaker, author, and facilitator. Her passion is helping organizations create a culture of service excellence. Her background experience began with the Hertz Corporation in Seattle Washington.

She continued honing her skills with the best of the best. For more than a decade, she facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates. And then as a keynote speaker and seminar leader with Walt Disney World, she shared best practices of customer service with organizations world-wide. In 1991, she began her own firm, T.A.Yanovitch, Inc. and began working and speaking to companies such as; Nokia, AAA, Marriott, Johnson & Johnson, Humana, Rockwell Collins, Yokohama Tires, First Citizens Bank, America’s Blood Centers and many others.

She is the co-author of two books: Retain or Retrain – How to Keep the Good Ones from Leaving and – the highly acclaimed “Unleashing Excellence – The Complete Guide to Ultimate Customer Service “ which is the culmination of years of experience in the field and is a handbook to leaders of organizations that are looking to create a culture of sustained service excellence.

Pre-Program Questionnaire

Please download and fill out the following:
» Download Questionnaire (.doc)