Call: 407-788-7765 | EMAIL:ty@retainloyalcustomers.com

SUBSCRIBE TO TERI'S BLOG


 

>

As I look around this week at the extra traffic on the road, I realize schools started up and the school buses are back on the road. This week, I also have received a couple requests from companies asking me to come in and do “Courtesy” training for their employees. This leads me to thinking, how is it that children grow up and become employees, yet they don’t know how to be courteous?

Courtesy training must start with parents using the words “please” and “thank you”. Courtesy training must start with those in role model positions exhibiting the behaviors of good customer service. For example: as a child starts elementary school they start interacting with other adults besides their parents. The first and last person they meet in their school day is the bus driver. Therefore, courtesy begins with the school bus drivers thinking of the students as their customers and looking thru their lens. Part of looking through the lens of the customer is to identify with their emotions and then meet their needs. Think of the different emotions a bus driver encounters with his customers: the anxiousness of the kindergartener’s first day at school, the nervousness of the parents, the excitement of the football players on game day…. Courtesy is the bus driver carefully pulling up to the side of the road avoiding puddles, acknowledging with a greeting or nod of the head as students embark, driving safely to steer clear of bumps and unnecessary jostling, arriving timely, and wishing the students well in their day as they disembark.

Everyday interactions reinforce courteous actions throughout our lives. Whether teacher, restaurant server, bank teller, store clerk, realtor, convenience store attendant, it doesn’t matter, what matters is the little niceties that we each do for each other that ultimately becomes a part of how we treat others. Being courteous should be second nature, shouldn’t it?

http://www.retainloyalcustomers.com/

Share This Story!

About Author

You may also like

One Response Comment

  • Jimmy  November 2, 2010 at 3:29 pm

    >I have a theory I call…"there is always a boss."
    The bus driver work for me…I work for the Asst. Superintendent…she works for the Superintendent…she works for the Board, and the Board is ELECTED by the people…including the parents of the children on the bus.
    When I begin to see, that the parents really are the boss, then it helps us see why it is so important to do the little things to make the bus ride.
    BTW…make a small change…to the clerk in the store, and you will find the clerk does not get paid unless there are customers…so the customer really IS the boss also.
    GOOD CUSTOMER SERVICE IS NOT AN OPTION…It is an OPPORTUNITY.

    Reply

Leave A Comment

Please enter your name. Please enter an valid email address. Please enter a message.