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Every time a customer interacts with your organization, an impression is formed. These interactions are opportunities to elevate your customers’ experience from the ordinary to the extra-ordinary. A Service Map is a tool to reinforce looking through the lens of the customer mindset, but also a tool for making organizational processes more customer-friendly. It should be used on an ongoing basis by every department of the organization in order to continually improve processes.

This video will walk you through how to do a Service Map and learn how you can use it in your organization to create outstanding customer experiences.

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