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Going to the Tax Collector’s office is usually not perceived to be a pleasant experience; however, my recent visit to them was very impressive. It happened to be in my hometown location of Longwood, Florida and started from the moment I walked in the front door. The floors were immaculate, windows free of fingerprints, orderly appearance of waiting area, and a clear organizational approach to the waiting clerks with the cue lines.

A short five minute wait in line led me to a nicely dressed, professional and smiling clerk. She greeted and asked how she could be of assistance. I explained my daughter needed a new license tag for her vehicle and we had brought all the information that was communicated to us by phone in advance as to what we would need. As she proceeded to complete all the documentation, I observed the other clerks at the counters and in the cubicle areas. Everyone was talking in helpful, friendly tones saying “please”, “thank you”, “my pleasure”, etc. The stereotypical government office of bored, monotone employees was shattered!

Upon completion of the information for the license, payment was requested. The question was asked as to my daughter’s residence. Since my daughter still has her main residence in our home and is only temporarily in an apartment, the clerk suggested we put our home address as the contact residence which would result in saving many dollars. This is information we would not have known, had the clerk not shared that piece of advice with us. According to a Gallup survey of one million customers, Advice is the highest form of customer service. Overall experience at tax collector’s office: Awesome!

When a trip to the tax collectors’ office can be described as “awesome”, you know a culture change has occurred within the organization.

Going to the Tax Collector’s office is usually not perceived to be a pleasant experience; however, my recent visit to them was very impressive. It happened to be in my hometown location of Longwood, Florida and started from the moment I walked in the front door. The floors were immaculate, windows free of fingerprints, orderly appearance of waiting area, and a clear organizational approach to the waiting clerks with the cue lines.

A short five minute wait in line led me to a nicely dressed, professional and smiling clerk. She greeted and asked how she could be of assistance. I explained my daughter needed a new license tag for her vehicle and we had brought all the information that was communicated to us by phone in advance as to what we would need. As she proceeded to complete all the documentation, I observed the other clerks at the counters and in the cubicle areas. Everyone was talking in helpful, friendly tones saying “please”, “thank you”, “my pleasure”, etc. The stereotypical government office of bored, monotone employees was shattered!

Upon completion of the information for the license, payment was requested. The question was asked as to my daughter’s residence. Since my daughter still has her main residence in our home and is only temporarily in an apartment, the clerk suggested we put our home address as the contact residence which would result in saving many dollars. This is information we would not have known, had the clerk not shared that piece of advice with us. According to a Gallup survey of one million customers, Advice is the highest form of customer service. Overall experience at tax collector’s office: Awesome!

When a trip to the tax collectors’ office can be described as “awesome”, you know a culture change has occurred within the organization.

Going to the Tax Collector’s office is usually not perceived to be a pleasant experience; however, my recent visit to them was very impressive. It happened to be in my hometown location of Longwood, Florida and started from the moment I walked in the front door. The floors were immaculate, windows free of fingerprints, orderly appearance of waiting area, and a clear organizational approach to the waiting clerks with the cue lines.

A short five minute wait in line led me to a nicely dressed, professional and smiling clerk. She greeted and asked how she could be of assistance. I explained my daughter needed a new license tag for her vehicle and we had brought all the information that was communicated to us by phone in advance as to what we would need. As she proceeded to complete all the documentation, I observed the other clerks at the counters and in the cubicle areas. Everyone was talking in helpful, friendly tones saying “please”, “thank you”, “my pleasure”, etc. The stereotypical government office of bored, monotone employees was shattered!

Upon completion of the information for the license, payment was requested. The question was asked as to my daughter’s residence. Since my daughter still has her main residence in our home and is only temporarily in an apartment, the clerk suggested we put our home address as the contact residence which would result in saving many dollars. This is information we would not have known, had the clerk not shared that piece of advice with us. According to a Gallup survey of one million customers, Advice is the highest form of customer service. Overall experience at tax collector’s office: Awesome!

When a trip to the tax collectors’ office can be described as “awesome”, you know a culture change has occurred within the organization.
Going to the Tax Collector’s office is usually not perceived to be a pleasant experience; however, my recent visit to them was very impressive. It happened to be in my hometown location of Longwood, Florida and started from the moment I walked in the front door. The floors were immaculate, windows free of fingerprints, orderly appearance of waiting area, and a clear organizational approach to the waiting clerks with the cue lines.

A short five minute wait in line led me to a nicely dressed, professional and smiling clerk. She greeted and asked how she could be of assistance. I explained my daughter needed a new license tag for her vehicle and we had brought all the information that was communicated to us by phone in advance as to what we would need. As she proceeded to complete all the documentation, I observed the other clerks at the counters and in the cubicle areas. Everyone was talking in helpful, friendly tones saying “please”, “thank you”, “my pleasure”, etc. The stereotypical government office of bored, monotone employees was shattered!

Upon completion of the information for the license, payment was requested. The question was asked as to my daughter’s residence. Since my daughter still has her main residence in our home and is only temporarily in an apartment, the clerk suggested we put our home address as the contact residence which would result in saving many dollars. This is information we would not have known, had the clerk not shared that piece of advice with us. According to a Gallup survey of one million customers, Advice is the highest form of customer service. Overall experience at tax collector’s office: Awesome!

When a trip to the tax collectors’ office can be described as “awesome”, you know a culture change has occurred within the organization.

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