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12 Days of Customer Service Tips

12 Days of Customer Service Tips

The Sixth Day Tip:

Many customers this year are shopping online which means your website will do the Selling or Not Selling for you. I can’t tell you how many times I have selected my items to purchase on a website, put them in the cart, then gotten to the final checkout and because of a procedural confusion – left the site never to return.

Test out your links, test out your procedures, have many different people process prove your systems to ensure the website is clear, easy-to-use, and works.

Keep the photos up-to-date, make it appealing, look for ways to engage the customer to stay on your site. This could be through video links, links to more details, stories behind your company/products/services, live chat, or written chats.

A website is your gateway to the world. Make sure it reflects your brand and sends the message you want it to send.

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