T.A Yanovitch, Inc. was established in 1991 by Teri Yanovitch to help organizations develop and retain loyal customers and employees.
Founded upon the culmination of her experience in quality management with Philip Crosby Associates, customer service with Walt Disney World and the Hertz Corp, Teri was able to define a strategic improvement approach for organizations determined to gain a competitive edge by enhancing their customer service.
Working with a talented pool of seasoned professionals, T.A Yanovitch, Inc. can assist your organization through a variety of means to improve your service levels to world-class status.
Keynote Presentations: Delivered by Teri Yanovitch are inspirational, entertaining and informative. Real take-aways of immediate actionable items let the audience feel they got more than just a motivational speech.
Workshops and Seminars: All workshops and training sessions are designed to raise the bar on your current service level needs. Working with a model world-class companies use for consistently delivering excellence, these workshops will be customized to give tools and techniques that will be adapted for your organization.
Consulting: Working with your unique organization, T.A Yanovitch, Inc. can assist your business through a variety of means to improve your service levels to world-class status.
We work with you to:
- Develop your service strategy
- Clearly define your exceptional customer experience
- Position your business to be more competitive
- Educate the leadership team on their role
- Coach the supervisors and managers on their responsibilities
- Educate the front-line in the day-to-day behaviors and standards
From the evaluation phase to the implementation phase, we will help you achieve performance results that are sustainable and long-term.
