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A friend just handed me this business-sized card that simply says YOU MATTER. She then tells me that I matter to her and she appreciates our friendship. WOW! That was nice. My friend had made up and printed these cards to carry around with her so she can give them out to people who make […]
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Teri Yanovitch  Speaker, Author, Consultant  407.788.7765   How to Keep Your Students from Leaving.  Teri Yanovitch, speaker, author, and former Disney trainer, teaches the keys to upgrading higher education customer service. If your institution wants to stay on the leading edge of student choice, her firm will help you identify opportunities to enhance the student experience. […]
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  Last week I went on a trip with my daughter to San Francisco. She showed me a new way of moving around a city that is revolutionizing the transportation industry. It’s all about customer service and innovation. It’s Uber! Using the Uber app, it is simple and easy to ask for a car to […]
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Customers of WestJet Airlines, a Canadian based airline, received a most memorable WOW this Christmas season. And what’s interesting about the story, is that the employees appear to be having as good a time in creating the WOW, as do the passengers who are the recipients. See WestJet Airlines youtube. This is what great customer […]
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What do Southwest Airlines, Zappos, Ritz-Carlton, Walt Disney World, and Nordstroms have in common? A customer service-focused culture. Their products vary wildly from an airline seat to a theme park to a department store to online shoe shopping, but each have recognized that their true product is the service they give to their customers. As […]
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