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  Last week I had to hire two different service repair companies to fix broken appliances in my home. One company, I will never hire back and will never recommend to my friends.   The other company, I have already told three acquaintances and have hired them to come back and do another project in my […]
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The last couple of weeks have been tough ones for Central Floridians recovering from Hurricane Irma. Trees are down, vegetation has piled up, and everything is starting to have a musty, sulphur-like smell. But most residents are okay to deal with these consequences of the storm, it is the lack of power and internet that […]
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1. Make sure you have insensitive staff. Do this by treating them insensitively yourself. Don’t show any empathy if they are having personal problems, don’t show you care if they are feeling overwhelmed on the job, don’t offer to help if you see they need your support with a customer. So what if the customer […]
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When you think of Legos, most people think of “playtime”.   But to Jorgen Vig Knudstorp, the CEO of Lego, it’s a business.  And when he took over the company in 2004, it was a business that needed redirection.  Lego was losing $1 million a day and had overextended itself into categories outside of toy […]
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