Call: 407-788-7765 | EMAIL:ty@retainloyalcustomers.com

SUBSCRIBE TO TERI'S BLOG


 

From an organizational standpoint, the first best lesson I learned while working at Walt Disney World was to HIRE NICE PEOPLE. Disney believed that people could more easily learn the technical aspects of a job than to learn to be friendly and nice. The interview and selection process at Disney is designed to identify those […]
Read More
  Changing a culture doesn’t happen overnight. It takes time to get everyone on board and moving in the same direction. Here are six critical areas that must be addressed in order to ensure a more successful implementation of a new culture into the DNA of your organization: COMMUNICATION: The first step is letting everyone […]
Read More
  We are only a couple weeks into the new year, which means many people are still working hard to maintain their New Year’s Eve resolutions. These resolutions were all made as a promise, a pledge, or an oath to do something in a different way than last year, an improvement in some manner. A […]
Read More
  Creating a culture of Service Excellence doesn’t happen by taking a pill, dictating it, or waving a magic wand. Creating a culture of Service Excellence requires leadership involvement from the moment the stake is put in the ground that this is the direction the organization is going to take. Creating the culture is the […]
Read More
  Last week I had to hire two different service repair companies to fix broken appliances in my home. One company, I will never hire back and will never recommend to my friends.   The other company, I have already told three acquaintances and have hired them to come back and do another project in my […]
Read More
Today, I have a guest blogger who shares my passion for service excellence, and also like me, studied Philip Crosby’s approach to quality management back in the 80’s. Today, Gautam Majatan, based in India, has looked to implement many of the Quality tools that were used to improve quality back then, to redirect those tools […]
Read More
The last couple of weeks have been tough ones for Central Floridians recovering from Hurricane Irma. Trees are down, vegetation has piled up, and everything is starting to have a musty, sulphur-like smell. But most residents are okay to deal with these consequences of the storm, it is the lack of power and internet that […]
Read More