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  I live in a home with a lot of windows and have lived here for almost 17 years. About 15 years ago, I found a window washing service that I liked and since then have only used this small company. There is actually an emotional connection between myself and A Perfect Services. What differentiates […]
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Last week I was working on a large university campus training internal managers to become trainers of a customized 3 hour staff workshop on Service Excellence. This was the culmination of several months of prior work that involved developing a Service Philosophy and Service Standards, creating a Service Excellence Team, and conducting Manager Workshops. The […]
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1. Share their vision of Service Excellence for their dept/division and their belief in the organization culture at all opportunities. 2. Show enthusiasm and energize others with their commitment to Service Excellence. 3. Exhibit a sense of urgency in achieving goals and objectives. 4. Encourage teamwork within their department and throughout entire organization to accomplish […]
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I have just spent the last half hour trying to complete an online form for my healthcare insurance company to change all my passwords as they sent notice that they have had a breach in their systems. Feeling they were being proactive in sending out this email and appreciating their honesty and transparency in notifying […]
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From an organizational standpoint, the first best lesson I learned while working at Walt Disney World was to HIRE NICE PEOPLE. Disney believed that people could more easily learn the technical aspects of a job than to learn to be friendly and nice. The interview and selection process at Disney is designed to identify those […]
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  Changing a culture doesn’t happen overnight. It takes time to get everyone on board and moving in the same direction. Here are six critical areas that must be addressed in order to ensure a more successful implementation of a new culture into the DNA of your organization: COMMUNICATION: The first step is letting everyone […]
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  We are only a couple weeks into the new year, which means many people are still working hard to maintain their New Year’s Eve resolutions. These resolutions were all made as a promise, a pledge, or an oath to do something in a different way than last year, an improvement in some manner. A […]
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Referrals are a result of students not actively engaged in learning. Typically, this leads to negative behavior, which if not nipped in the bud, these referrals can result in suspension time. Studies have shown, suspension time is not valuable to the school or the student. Creating a culture of Service Excellence is a proactive approach […]
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