Teri Yanovitch is a speaker, consultant, and trainer with expertise in the areas of creating a culture of exceptional service, leadership development, continuous process improvement, and employee engagement.

Companies as varied as Nokia, AAA, Marriott, Johnson & Johnson, Humana, Subway, Fiserv Technologies, Westgate Resorts, and America’s Blood Centers were able to move from “business as usual” to a sharper focus on customers and quality with the help of Teri Yanovitch. Teri brings a powerful combination of customer service expertise and real-world quality management to her practice. She honed her skills with the best of the best.

As a keynote speaker and seminar leader, she shared the best practices of customer service developed by the Walt Disney Company with global organizations. For more than a decade, she also facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates (PCA). Teri traveled world-wide implementing and consulting on quality improvement with both manufacturing and service organizations.

Her insight and engaging style made Teri an outstanding consultant and speaker at Crosby’s Quality College and The Disney Institute. Her highly acclaimed book Unleashing Excellence – The Complete Guide to Ultimate Customer Service is the culmination of the years of experience in the field and is a handbook to leaders of organizations that are looking to create a culture of quality and exceptional service as a way of life. She is also the co-author of Retain or Retrain – How to Keep the Best Ones from Leaving.

Teri began her career as a regional trainer with the Hertz Corporation. Today she draws on her 25 years with Hertz, Disney and PCA to work with companies committed to bringing consistent quality to their customer service. As a speaker, trainer and consultant, Teri is helping organizations achieve maximum high performance.