It was once perceived that higher education was unique to its own and that best management and organizational practices like branding, imaging, and customer service were not applicable. Somehow higher education was inured to group dynamics and best organizational and management practices. Higher education is now being scrutinized as lower graduation rates, lower retention rates [...]

> Going into a Subway restaurant that I had never been into before, I stood in line behind two other customers.  A young mother with a child in a stroller was at the counter and the employee (called “sandwich artists”) greeted her by name and asked if she wanted her usual – turkey on wheat [...]