>Following are five things you should do when your business has made a mistake with a customer. 1.  Quickly admit to the mistake and not try to cover it up.  When you come forward and admit a mistake, customers are more forgiving.2.  Take ownership and don’t try to blame it on others.  Notre Dame School [...]

>According to a CNN report, we Americans spend hours and hours waiting for technicians, furniture deliverers, and the cable guys to show up.  In 2011, this time spent waiting on services cost American workers $37.7 billion!  The average wait time has been 4.5 hours and the average number of times a year for waiting for [...]