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25

Oct

>Five Actions to Keep Internal Customers Satisfied

Author: Teri Published in Corporate, Customer Service, Healthcare, Higher Education, Hospitality, Non-Profit, Retail, Tips & Tools

> When you think of a business, it is really composed of many customers and suppliers internally within the organization itself. In a manufacturing company for example, the sales department usually starts the process by getting an order from a customer. They pass this order to the Purchasing department, who sends it to the Engineering [...]

Tags: customer satisfaction, customer service training, educational customer service, how to improve customer service, internal customer service

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18

Oct

>Monkeying Around with Culture

Author: Teri Published in Corporate, Customer Service, Financial, Higher Education, Hospitality, Non-Profit, Reference Articles, Retail

> An experiment conducted in the early 1960’s involved placing a pole with a bunch of bananas every day in the center of a monkey’s habitat.  The monkeys would climb the pole to get the bananas, because that is what monkeys do.  One day, as a monkey climbed the pole, the researcher sprayed it with [...]

Tags: culture of customer service, customer experience, customer relationship management, customer satisfaction, customer service tips

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11

Oct

>Honesty Matters at Holiday Isle Properties

Author: Teri Published in Customer Service, Hospitality

> When you are helping people create memories, you must be honest.  And that’s the driving value at Holiday Isle Properties, Inc. in Destin, Florida.  Patrica Denny, the owner, and her staff all work hard to ensure their guests have the best possible experience for that special occasion when someone wants to get away and enjoy [...]

Tags: customer experience, customer satisfaction, retaining loyal customers

Continue reading > no comment
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Recent Posts & Articles

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