> This past week while shopping in downtown Chicago, I got to experience once again why Nordstrom’s stays on top of the companies known for their world-class service.  Yes, they have an incredible return policy I hear, but what wowed me this visit was “three little things”. 1.  The floor rep in the women’s department [...]

> Most everyone dreads the long wait in line to receive a product or service.  Some people will just leave when they see a long line and if possible go elsewhere.  Whether its waiting in line for a theme park ride, buying a computer, getting an oil change, eating dinner at a favorite restaurant, most successful [...]

>A man remarked that Apple Computer’s customer service is ridiculously great.  At each point of contact he always received consistently great service.  He wanted to see how far they would go. He went into one of their stores, sat down, pulled out his cell and ordered a pizza.  When the pizza was delivered, the Apple [...]