teri-yanovitch
  • Home
  • About
    • Biography
    • Our Approach
    • Client List
    • Testimonials
  • Services
    • Keynotes
    • Workshops
    • Consulting
    • Higher Education
  • Blog
  • Resources
    • Publications
    • Meeting Planners
    • Demo Video
  • Contact

29

Jun

>Looking Good at 40!

Author: Teri Published in Corporate, Customer Service, Uncategorized

> I’ve had the opportunity several times in this past month to ride Southwest Airlines and each time it has been a great fun-Luving experience!  They have started celebrating their 40th birthday this month and are taking the occasion to reinforce the foundation of their culture and what they are all about.  Southwest Airlines started [...]

Tags: culture of customer service, customer experience, customer relationship management, customer satisfaction, retaining loyal customers

Continue reading > no comment

16

Jun

>Apple Computer: Secrets of Genius Service

Author: Teri Published in Corporate, Customer Service, Tips & Tools

>Did you know that more people now visit Apple’s 326 stores in a single quarter than the 60 million who visited Walt Disney Company’s four biggest theme parks last year? According to the Wall Street Journal, Apple is a pioneer in many aspects of customer service. Sales associates are taught an unusual sales philosophy: not [...]

Tags: customer experience, customer processes, customer satisfaction, customer service tips, customer service training, training for customer service, what is customer service

Continue reading > no comment

8

Jun

>Stomping Out on the Rise – Don’t Be a Victim

Author: Teri Published in Corporate, Customer Service, Financial, Healthcare, Higher Education, Hospitality, Non-Profit, Retail

>According to an article posted in the Orlando Sentinel today, 64% of Americans are fed up with the service  they receive and have stomped out of a store in the past 12 months because of poor treatment.  Interestingly, 67% have hung up on a call before their problems are even addressed.  Sounds to me like the customer got [...]

Tags: customer experience, customer processes, customer satisfaction, retaining loyal customers

Continue reading > no comment
quotes

Recent Posts & Articles

  • No Service, No Retention
  • Love Your Employees and They’ll Love Your Customers!
  • “Yes, I Can”
  • Why Customer Service is Important to Higher Education
  • Subway’s “Sandwich Artist” Delights

Topic Categories

  • Corporate
  • Customer Service
  • Financial
  • Healthcare
  • Higher Education
  • Hospitality
  • Non-Profit
  • Reference Articles
  • Retail
  • Tips & Tools
  • Uncategorized
share-swf


learn to retain loyal customers on youtubefollow customer service trainer on twitterlike customer service trainer on facebookconnect with customer service trainer on LinkedIn

Recent Comments

  • Nicole in Consistently Creating an Outstanding Customer Expe…
  • Lucy in >If You Have Time to Lean...
  • CCTVkarachi in >Five Actions to Keep Internal Customers Satisfied…
  • Jimmy in >Five Actions to Keep Internal Customers Satisfied…
  • H S Consultants in >Waiting in Line Can Be Fun?
  • Anonymous in >Does Customer Service Pay? Apple says YES!
  • richarb in >Tires Ain't Pretty but at Tire Kingdom "Serv…
  • Jim in >Chuck's Fans Breeds Fans
  • Teri Yanovitch in >How to WOW!
  • Carrie Boyko in >How to WOW!
  • Random Selection of Posts

    • >Recognition Can Make Dreams Come True
    • >Customer Service Isn’t Rocket Science
    • >Ordering Online – Nightmare or Dream?
    • Subway’s “Sandwich Artist” Delights
    • >Customer Waits a Necessary Evil?
    • >Five Actions to Keep Internal Customers Satisfied
    • Surviving the Recession: Retaining and Expanding Your Customer Base in Tough Times

Website SEO by Technetium

© 2012 T.A. Yanovitch Inc. | Contact Us