> I’ve had the opportunity several times in this past month to ride Southwest Airlines and each time it has been a great fun-Luving experience!  They have started celebrating their 40th birthday this month and are taking the occasion to reinforce the foundation of their culture and what they are all about.  Southwest Airlines started [...]

>Did you know that more people now visit Apple’s 326 stores in a single quarter than the 60 million who visited Walt Disney Company’s four biggest theme parks last year? According to the Wall Street Journal, Apple is a pioneer in many aspects of customer service. Sales associates are taught an unusual sales philosophy: not [...]

>According to an article posted in the Orlando Sentinel today, 64% of Americans are fed up with the service  they receive and have stomped out of a store in the past 12 months because of poor treatment.  Interestingly, 67% have hung up on a call before their problems are even addressed.  Sounds to me like the customer got [...]