> I just spent the past week in Oregon working with my friend Joe Tye, the Values Coach and the Veterans Health Administration. Watching the employees care for our veterans brings real meaning to the phrase “service with a heart”. Customer Service is a series of actions intended to exceed expectations, pay attention to the [...]

>A culture of service doesn’t just happen.  It must be planned and managed.  First it starts with the leadership defining the vision of what Service will look like in your organization and then what are the behaviors/standards to deliver that level of service with every customer. Customer workshops for everyone from the senior management to the [...]

> “Tires ain’t pretty” proclaimed the television commercial that played so long in Central Florida.  I had to buy a couple new tires last week.  Not fun, but you got to have them!   Someone recommended Tire Kingdom in Altamonte Springs, Fl. so that’s where I went.  (The power of referrals!) Great experience from start to [...]

> I took my car into a transmission shop for work. Usually the office where you check into for auto work smells oily, is dirty, old magazines, uncared for, etc. This place had fresh flowers in a vase, a small desktop fountain, immaculate floors/counters, and smelled good. I made a comment to the gentleman writing [...]