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26

Apr

>Office Depot Looks Thru Customer Lens

Author: Teri Published in Customer Service, Retail

>According to an article in today’s Orlando Sentinel, Office Depot is reconnecting with their customers. They realize they need customers more than customers need them. With competition from Staples, Office Max, WalMart and Amazon, Office Depot needs to step up their game in the customer experience. My experience is similar to Kevin Peters, the retail [...]

Tags: customer experience, customer satisfaction, customer service tips, customer service training, how to improve customer service, lens of the customer, retaining loyal customers

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20

Apr

>USAA Meets Florida Cat

Author: Teri Published in Customer Service, Uncategorized

> Two weeks ago, my house was hit by a small twister that ripped the roof off the back half of the house. I have lived in Florida all my life through hurricanes, thunderstorms, lightning strikes, and never really had much damage to deal with; now guess it was my turn. For years, my husband [...]

Tags: customer experience, customer processes, customer relationship management, customer satisfaction, retaining loyal customers, what is customer service

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5

Apr

>Chuck’s Fans Breeds Fans

Author: Teri Published in Customer Service, Retail, Tips & Tools

> I have a fan in my master bedroom that came with the house when we bought it 10 years ago.  Over the years, it has stopped working a couple of times and in each instance, I have called Henry’s Electric company.  Scott Henry, the son’s owner, has always made me feel that this fan [...]

Tags: culture of customer service, customer experience, customer relationship management, customer satisfaction, retaining loyal customers

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