> According to Paul Simon, of Sharper Content, customer service is not rocket science, but common sense.  In his blog, Common Sense Customer Service That Isn’t Always So Common, he shares an experience he had of waiting in line at Target and being virtually ignored while a dozen other employees stood around not making any effort to [...]

>Its amazing how many businesses don’t recognize the money they lose when they churn and burn through customers. In The Loyalty Effect, the author Frederick Reicheld shares his research that in most businesses, only 5% of the customer base is considered to be loyal customers. Loyal customers are the ones you can count on for [...]

> This sign is posted in the purchasing department of a large hospital in Pennsylvania.  While one would assume it is intended to be humorous, does it not convey the choice we as customers so many times face?  Why must a customer make a choice between Quality, Cost, and Schedule?  If the job is done right the [...]

>Do you think of the person sitting in the desk next to you as a customer? Do you see yourself as a supplier to the next department? Most employees don’t view themselves in their organization as customers and suppliers to each other and therefore, don’t work as hard at delivering good customer service internally. In [...]

> 4 things you can do to WOW your customers: 1. Look through their lens. Put yourself in your customer’s shoes. What are they wanting, desiring, expecting? Identify with their emotions, then meet their needs. This will make them feel as if they are not just “next” in line and another transaction, but that they [...]